William Edwards Deming quote, source, native, notes at QuotationFun

A Quote by – William Edwards Deming

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Author Name:

William Edwards Deming

Born As:

William Edwards Deming

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Born:

14 Oct 1900

Died:

20 Dec 1993

                          That's all window dressing. That's not fundamental. That's not getting at change and the transformation that must take place. Sure we have to solve problems. Certainly stamp out the fire. Stamp out the fire and get nowhere. Stamp out the fires puts us back to where we were in the first place. Taking action on the basis of results without theory of knowledge, without theory of variation, without knowledge about a system. Anything goes wrong, do something about it, overreacting; acting without knowledge, the effect is to make things worse. With the best of intentions and best efforts, managing by results is, in effect, exactly the same, as Dr. Myron Tribus put it, while driving your automobile, keeping your eye on the rear view mirror, what would happen? And that's what management by results is, keeping your eye on results.

Deming on Quality Circles - A quality circle is a volunteer group composed of workers or  students, usually under the leadership of their supervisor, but they can elect a team leader, who are trained to identify, analyse and solve work-related problems and present their solutions to management in order to improve the performance of the organization, and motivate and enrich the work of employees. When matured, true quality circles become self-managing, having gained the confidence of management.

Quality circles were first established in Japan in 1962; Kaoru Ishikawa has been credited with their creation.

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